Delivery Information

Postage Offer

Currently we are offering a 'Free Next Day Delivery' courier service on all orders over £100 to UK Mainland & Northern Ireland.

This is a 'next working day service' so as long as we receive your confirmed order by 1pm and provided we have the items in stock, your goods will be with you the following working day.

Orders that are under £100 are subject to delivery costs, but are also fulfilled on a next working day service.

Orders placed on Friday will be delivered on Monday. Orders placed Saturday or Sunday may well be delivered Tuesday.

Please Note: Unfortunately we are unable to offer this Next Day Delivery service on all Lampe Berger Fragrance Orders these are sent via Royal Mail, this service takes between 3 - 5 working days.

In the rare event we have insufficient stocks to fulfil your order, we will notify you by phone or email to advise you of an anticipated lead time. You will have the opportunity to cancel your order should you wish.

Please call 01494 670961 (Monday-Friday 09.30 - 17.30) for more information.

All Deliveries

Please ensure you leave a contact telephone number for us to process your order effectively.

Deliveries are made during normal working hours (Monday - Friday between the hours of 09.00 and 18.00).

Each parcel is sent with live tracking information and requires a signature at the specified delivery address.

In an effort to make receiving your goods easier we give you the opportunity to have your goods delivered and signed for at an alternative address like Work or a Relative or Friend. We can deliver to both residential and business addresses, so with delivery times and signature in mind please select the most appropriate delivery address.

Should you not be there to sign for your parcel a missed delivery card will be left, using this you can arrange one re-delivery attempt free of charge. It is your responsibility to contact the carrier to rearrange this re-delivery, although if you experience any difficulties in doing this please contact our customer service team who will be happy to help.

Delivery instructions such as, "if no-one home, leave in side porch", will be printed and put on your parcel, but are not always followed. This is a signed for service and to guarantee receipt of your parcel, someone must sign for it.

Insurance

Having been despatching goods worldwide for the best part of 30 years, we have developed a quality control system for packing which ensures that every effort is made to protect your items for their time in transit.

With this in mind we personally guarantee the successful and safe delivery of your items. As such we will therefore cover any loss or damage to your goods while they are in transit.

This guarantee excludes any charges that may be incurred for failed delivery and / or subsequent redeliveries and is subject to our returns policy.

Documentation

All orders are sent out with documentation containing the price and description of the items you order.

Should you not wish us to send this information with your parcel please let us know at the time of ordering. You can do this over the phone, or by filling out the additional information field in the checkout area.

International Orders

We deliver to the following countries, as a guide here are the estimated transit times. Should you want delivery to a country not specified please do not hesitate to contact us for a quote.

Country	Transit Time (Days)	Country	Transit Time (Days)
United Kingdom	Next Day	Hong Kong	2
Australia	3	Ireland Republic of	2
Austria	3	Italy	4
Belgium	2	Luxembourg	2
Canada	2-3	Netherlands	2
Channel Islands	2	Norway	5
Denmark	3	Portugal	4
Finland	5	Spain	3
France	2	Sweden	4
Germany	2	Switzerland	3
Greece	5	USA	1-2

Please note: Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide you with further information.