Returns & Refunds

Our aim has always been to provide you with the highest levels of customer service possible, we hope this is evident in our flexible and fair returns and refund policy:

Christmas Returns & Refunds
Returns
Refunds

Christmas Returns & Refunds

We understand that purchasing Christmas gifts is difficult and sometimes you get things wrong.

As a result DavidShuttle.com customers can now benefit from an extended exchange period up until 1st January 2012.

So you get the benefit of our standard 14 day no quibble return policy below and the ability to exchange items until 1st January 2012.

Please make sure that you still check all items when you receive them to ensure there have been no issues in transit.

Returns

Your Timeframe for returning items to us is 14 days from the date of despatch.

If incorrect, damaged or faulty goods have been delivered to you we will arrange for a courier to collect them from you at a convenient time at our cost and issue you with a replacement or refund.

If the items you purchase are simply not wanted you can also send them back to us. The Goods must be returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of goods only.

Due to the highly fragile nature of our items we strongly recommend that you use a fully tracked and insured courier service when returning items to us. If you would prefer us to arrange a courier to collect them from you at a convenient time, please call us for a quotation.

Please wrap return items securely, using the original delivery packaging, and remember to include your despatch note so that we can identify your order easily on its return.

Once we've received and checked the items, we will apply your refund or send you a replacement as soon as we can.

Please Note: There are some restrictions to the services above

Pierced Earrings - Due to Health & Safety regulations we cannot accept returns of pierced earrings.
Hand Made Products - Many of the items available for sale on this website are classed as ‘hand made'. As such each item is unique and different from the next; these variances do not constitute faulty goods and as such will not be covered by our free collection service.
Special order items - If we have specially ordered your items from a supplier for you we are unable to offer a refund or exchange.
Gift Wrapped Items - We can not issue a refund for any gift wrapping charges.

Refunds

When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up a percentage of the original selling price from the refund amount. This does not affect your statutory rights.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances: