Privacy Policy

Please click on the links below to find specific information regarding our Privacy Policy.

Privacy Promise:

We are committed to protecting your privacy. We do not sell, trade or rent your personal information to third parties.

Please be assured that any Personal or User Information which you provide to us is held in accordance with The Data Protection Act 1998.

We hold and use the information we collect on the on-line site for the following purposes:

  • Processing your orders.
  • Updating you on the status of your order.
  • For internal statistical or survey purposes to improve this website and its services to you.
  • To serve website content and advertisements to you.
  • To administer this website.
  • If you consent, to notify you of products or special offers that may be of interest to you.

Through purchasing from us via the website you agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Transaction Security

We realise how important it is to securely store any information that you provide. As such maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

You can verify our sites security ‘here

Payment Security

All credit card payments made during on-line transactions are handled on our behalf by the SagePay secure payment gateway. All transaction information passed between our site and SagePay’s systems are encrypted using a minimum of 128-bit SSL encryption.

No cardholder information is ever passed unencrypted. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by us and or any third parties.

SagePay’s systems are scanned by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

SagePay is also audited under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. They are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us online.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

Visit the Verified by Visa website

Visit the Mastercard® SecureCode™ website

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your account password. does not have access to your Verified by Visa or Mastercard SecureCode™ password.

Registering for 3D Secure

All card companies using 3D Secure require you to register for the service. For your convenience we have listed below some of the major card issuers and provided links to their registration pages.

If you have a John Lewis Mastercard, you will need to enroll it with HSBC here.