Our aim has always been to provide you with the highest levels of customer service possible, we hope this is evident in our flexible and fair returns and refund policy:

Your Timeframe for returning items to us is 14 days from the date of despatch.

If incorrect, damaged or faulty goods have been delivered to you we will arrange for a courier to collect them from you at a convenient time at our cost.

If the items you purchase are simply not to your satisfaction you can also send them back to us. Due to the highly fragile nature of our items we strongly recommend that you use a fully tracked and insured courier service for this. If you would prefer us to arrange a courier to collect them from you at a convenient time, please call us for a quotation.

Please Note: There are some restrictions to these services

• 1. Pierced Earrings - Due to Health & Safety regulations we cannot accept returns of pierced earrings.
• 2. Hand Made Products - Many of the items available for sale on this website are classed as ‘hand made'. As such each item is unique and different from the next; these variances do not constitute faulty goods and as such will not be covered by our free collection service.
• 3. Special order items - If we have specially ordered your items from a supplier for you we are unable to offer a refund or exchange.

Please ensure that any item you wish to return is in the original new, unused condition.

Please wrap return items securely, using the original delivery packaging, and remember to include your despatch note so that we can identify your order easily on its return.

Once we've received and checked the items, we will apply your refund or send you a replacement as soon as we can. A refund of the delivery charges will only be given in the instance of incorrect, damaged or faulty goods.

To discuss any of our returns policy please feel free to contact us:

Phone: 01494-670961        (Monday - Friday: 09.30 - 17.30 GMT)

Fax: 01494-677719

E-mail: returns@davidshuttle.com