Our aim has always been to provide you with the highest levels of customer service possible, we hope this is evident in our flexible and friendly returns and refund policy.

Please do not return any items to David Shuttle Ltd without first contacting us by phone, fax or e-mail to ask for a Returns Authorisation Number (RAN).

  Phone: 01494-670961 (Monday - Friday: 09.30 - 17.30 GMT)

  Fax: 01494-677719

  E-mail: returns@davidshuttle.com

All goods being returned to us will require the following information to be included:

1. 1. Your full contact details; name, address and telephone numbers.
2. 2. Date of purchase.
3. 3. Our order/invoice number.
4. 4. Details of the product you wish to return.
5. 5. The reason for return.

No returned goods will be accepted unless authorised by us in advance.

We will do everything possible to comply with reasonable requests for returns and will issue any refunds that may be due to you as promptly as possible.

Ordered the Wrong Items?

If you have ordered goods incorrectly or you are unhappy with the goods for any reason, you have the right to return them to us within 7 days of receipt. They must be returned to us suitably packaged and in their original new, unused condition. You will be required to pay for the return carriage and insurance, once received by us we will replace or refund the items less the original postage & packing charge. This includes all orders which were originally subject to any "free delivery" offers.

If you are uncertain as to whether or not you are ordering the correct item, please do not order large quantities. If in doubt, either contact us for advice or order a single item to ensure that it is correct before ordering larger quantities. Returns of large quantities may be subject to a re-stocking charge.

Incorrect or Faulty goods?

If incorrect or faulty goods are supplied, we will of course replace or refund these and cover any incurred Postage & packing charges, as appropriate, as quickly as possible. However we must receive notification of any problems within 7 days of delivery of your order.

Our team of professional packers rigorously check all items for damage and defects prior to the packing of your items. In the unlikely event therefore that the items are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.

The above policy does not affect your statutory rights as a consumer. As a business seller, we abide by the Distance Selling Regulations (2000).