Free Shipping

Currently, we are offering free standard delivery for all orders over £60 and free express delivery for all orders over £125. This offer is only valid for UK mainland addresses.

Delivery Methods

Once your order has been shipped, you will receive a dispatch email from us with your tracking number included. You must order before 15:00 on a weekday and select Express delivery to receive your order the following weekday. We use a variety of couriers, so to determine which courier has your parcel, please click the tracking number in your dispatch email. This will take you to the couriers' tracking page.

If you select Collection, you will receive a notification from us when your order is ready to be collected from our Beaconsfield store. For our store opening hours, please click here.

Some postcodes cannot receive a next-day delivery due to our couriers classing them as "remote". The full list of postcodes can be found at the bottom of this page.

*Next day postcode exceptions:

AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT1-94 DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM1- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3, BFPO addresses.

Not going to be in?

Not going to be in to accept delivery? Not a problem, our couriers offer a selection of options for you to choose from if you're not in.

When we dispatch from our warehouse, you will receive an email from us with your tracking number. You can click on the tracking number to be taken to our couriers' tracking page to select from the available options. 

Collect from a pickup store

If there is an available pickup store in your area, you can select for our courier to deliver there instead. You will receive an email once the parcel arrives at the store, and what you will need to bring with you to collect it.

Deliver to a safe place

Select a safe place on your property for the delivery driver to deliver to. This can be done by selecting the safe place option on the couriers' tracking page. Your safe place could be an enclosed porch, a delivery bin or even your back garden if your side gate is open. When selecting to deliver to a safe place, you take full responsibility for the delivery once it has been placed in your designated safe place.

Deliver to my neighbour

Know your neighbour will be in? Select one of your neighbours to accept your parcel for you. Once delivered, our couriers will confirm the address they delivered your parcel to with a photo of the delivery. 

Change the delivery day

If the day of delivery doesn't suit you, you can choose to select another day. Normally, this is the following working days. Once selected, you will receive a revised delivery date from our couriers.

If delivery is unsuccessful, our couriers will then aim to deliver the following working day. If multiple attempts have been made to deliver to your address your delivery driver may try and deliver to your neighbour. If this isn't possible they will return the parcel back to us.

For further information, please contact our customer services team here.

Our couriers

We ship with DPD UK, Royal Mail & DHL International. All of our couriers provide full tracking details with GPS and a photo of the delivery. 

If your address has issues with a certain courier, please let us know before you place your order, and we can select a suitable alternative courier for you.

International deliveries

We offer international delivery to most countries via DHL. Costs can differ depending on the location and the weight of your order. 

To check the shipping cost on an order, you can type in your address into the checkout. 

Our delivery times for international deliveries are:

Please allow 2-3 days before dispatch for our warehouse to pack your order.

Custom fees

You’ll be contacted by DHL if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.

They’ll send you a bill stating exactly which fees you need to pay.

They’ll normally hold your parcel for about 3 weeks. If you have not paid the bill by then, your parcel will be returned to us.