Delivery Information

Delivery Promotions



Currently, we offer free standard delivery on orders over £60 to the UK mainland. Delivery is made within 5 working days.



Orders over £125 qualify for free next day delivery if selected to the UK mainland. Please place your order prior to 3pm Monday to Friday for delivery on the next working day. Orders placed over the weekend will be sent out on Monday (unless it is a bank holiday) to arrive the next working day.



Please note, some UK postcodes (inc. Scottish Highlands, Channel Islands and Northern Ireland) are subject to longer delivery times and/or a surcharge levied by our couriers. In instances where this is the case, upon request, we may endeavour to find a more economical service which will be quoted for and charged to you. Items which are out of stock will not be available for free next working day delivery as we will need to order them in. For further information please contact our customer services team on 01494677665



UK Services



We offer the following UK delivery services:



Standard - up to 5 working days - £5.95


Next working day - please order before 3pm weekdays* - £9.95


Collection in Store - collection from our Beaconsfield store



We offer the following Northern Ireland delivery services:



Standard - up to 5 working days - £15


Next Working Day - please order before 3pm weekdays* - £22 *



We cannot guarantee delivery within these timescales to a small number of areas which our couriers classify as remote.



Our Couriers



Royal Mail



We use Royal Mail 48-Hour tracked service for some standard delivery shipments. The weight, the value of your order and geographical location will determine the use of this courier. It will not need to be signed for. (Any strikes scheduled by Royal Mail will result in alternate couriers being used during this time)



UPS



We use a UPS 24 & 48-hour services on some of our delivery shipments. The weight, the value of your order and geographical location will determine the use of this courier.



DPD



All orders that are selected as next working day delivery will be sent via our couriers, DPD.



Deliveries are made during the hours of 8am to 6pm. DPD will advise you via email or text message of a one-hour delivery slot on the morning of your delivery date. Each parcel is sent with live tracking information.



As well as keeping you informed at every stage of the journey, DPD gives access to a suite of options both on the day of the delivery and the night before, allowing you to take delivery of your goods in a way that suits. If you wish to reschedule, you can:



Select an alternative delivery date


Opt for delivery to a nominated neighbour


Have the parcel left in a specified safe place


Collect the parcel from your local DPD Pickup Shop



Insurance



We have been dispatching goods worldwide for the best part of 30 years. Through this, we have developed a quality control system for packing which ensures that every effort is made to protect your items for their time in transit.



With this in mind, we personally guarantee the successful and safe delivery of your items. Therefore, we will cover any loss or damage to your goods while they are in transit.



This guarantee excludes any charges that may be incurred for failed delivery and/or subsequent re-deliveries and is subject to our returns policy.



Documentation



As many of the items on our site are purchased as gifts, your order will not be delivered with any invoices or documentation containing price information.



In addition to your confirmation emails, you may view a VAT invoice in your account information. Alternatively is you need one emailed to you please contact the customer services team who will be happy to help.



International Orders



We offer a worldwide shipping service and exact charges are advised in the shopping basket when selecting the destination country. Where "Price on Application" is shown, we will advise the shipping costs and service within two working days of receipt of your order and ask if you wish to proceed.



Please note:



Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide you with further information.



The prices charged on our site are in UK GBP £ Sterling. If you are using an international card or bank account to pay for your goods, the exact price you will pay depends on your bank's exchange rate at the time of ordering. Please speak to them for further information.



Maison Berger fragrance - unfortunately, due to its flammable nature, we are unable to send any Lampe Berger fragrances outside the UK. You will need to contact your domestic Maison Berger agent for more information.