Christmas Shipping

Order by the following dates and times to receive your items in time for Christmas.

We continue to ship after these dates, but we cannot guarantee your items will arrive for Christmas. 

Free Shipping

We currently offer free standard delivery on all orders over £60 and free express delivery on all orders over £125. This offer is only valid for UK mainland addresses.

Delivery Times

Once your order has been shipped, you will receive a dispatch email from us with your tracking number included. You must order before 15:00 on a weekday and select Express delivery to receive your order the following weekday. We use a variety of couriers, so to determine which courier has your parcel, please click the tracking number in your dispatch email. This will take you to the couriers' tracking page.

If you select Collection, you will receive a notification from us when your order is ready to be collected from our Beaconsfield store. For our store opening hours, please click here.

Some postcodes cannot receive a next-day delivery due to our couriers classing them as "remote". The full list of postcodes can be found at the bottom of this page.

*Next day postcode exceptions:

AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT1-94 DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM1- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3, BFPO addresses.

Send to a Pickup Store

If you would prefer to collect your package from a DPD pickup store, we now offer the option to send it directly to a store near you.

When you enter your address at checkout, you will be provided two options of stores near your address that you can send your order to.

Once selected and your order is complete, you will receive an email from DPD with your tracking details and a timeframe of when you can expect your order to arrive at your designated store.

DPD will then advise you on what you will need to bring to collect your order.

Not going to be in?

Not going to be in to accept delivery? Not a problem, our couriers offer a selection of options for you to choose from if you're not in.

When we dispatch from our warehouse, you will receive an email from us with your tracking number. You can click on the tracking number to be taken to our couriers' tracking page to select from the available options. 

Collect from a pickup store

If there is an available pickup store in your area, you can select for our courier to deliver there instead. You will receive an email once the parcel arrives at the store, and what you will need to bring with you to collect it.

Deliver to a safe place

Select a safe place on your property for the delivery driver to deliver to. This can be done by selecting the safe place option on the couriers' tracking page. Your safe place could be an enclosed porch, a delivery bin or even your back garden if your side gate is open. When selecting to deliver to a safe place, you take full responsibility for the delivery once it has been placed in your designated safe place.

Deliver to my neighbour

Know your neighbour will be in? Select one of your neighbours to accept your parcel for you. Once delivered, our couriers will confirm the address they delivered your parcel to with a photo of the delivery. 

Change the delivery day

If the day of delivery doesn't suit you, you can choose to select another day. Normally, this is the following working days. Once selected, you will receive a revised delivery date from our couriers.

If delivery is unsuccessful, our couriers will then aim to deliver the following working day. If multiple attempts have been made to deliver to your address your delivery driver may try and deliver to your neighbour. If this isn't possible they will return the parcel back to us.

For further information, please contact our customer services team here.

Our couriers

We ship with DPD UK, Royal Mail & DHL International. All of our couriers provide full tracking details with GPS and a photo of the delivery. 

If your address has issues with a certain courier, please let us know before you place your order, and we can select a suitable alternative courier for you.

International deliveries

We offer international delivery to most countries via DHL. Costs can differ depending on the location and the weight of your order. 

To check the shipping cost on an order, you can type in your address into the checkout. 

Our delivery times for international deliveries are:

Please allow 2-3 days before dispatch for our warehouse to pack your order.

In the event of a cancellation for international orders, we reserve the right to refund only the cost of the goods on the order. 

Custom fees

You’ll be contacted by DHL if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.

They’ll send you a bill stating exactly which fees you need to pay.

They’ll normally hold your parcel for about 3 weeks. If you have not paid the bill by then, your parcel will be returned to us.

Delivery Issues

Once an order is delivered to your address, risk transfers to you, the customer, in accordance with the Consumer Rights Act 2015. Delivery confirmation is provided by our couriers via GPS scan, photographic evidence or signature to prove your order has been delivered.

Customers must report missing parcels within 24 hours of the delivery timestamp. Reports made after this window may not be eligible for investigation or refund due to courier evidence-retention limits.

Where delivery confirmation exists, customers may be asked to complete a Statement of Truth to support a delivery investigation. Providing false information may be treated as fraud and reported to the relevant authorities, bank, or courier.

If a chargeback is raised after delivery has been confirmed, we reserve the right to provide the bank with full evidence, including delivery photos, GPS data, signature logs, order history, IP logs, communications, and fraud-screening results.