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Our Loyalty Program

What are Loyalty Points?

Loyalty Points are our way of showing appreciation. Simply by creating an account with us you are signed up to our Loyalty Program which allows you to earn Loyalty Points. You can then use these points to redeem voucher codes to spend on site.

For every £1 you spend with us you receive 3 points!

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Loyalty Point FAQs

Please find a step-by-step Account Sign-up & Loyalty Point Guide HERE.

How do I spend my points?

For every 500 points you have earnt you can save £5. If you have earnt 2000 points you will have the choice of redeeming a £5, £10 or £20 voucher. Follow our how-to-guide on how to spend your points.

Can I spend my points straight away?

If you make a purchase you will immediately earn points, that will show as 'pending' for 30 days (Standard Return Policy) in your account. After 30 days you can then spend those on your next purchase.

Where do I go to manage my points?

From your Customer Account you are able to view your total points, minimum needed to redeem. Loyalty points will expire after 13 months. Points will expire in the order from which they were first earned. Points can be redeemed as promotional codes only.

What is the minimum amount of points I need for a voucher?

Reward points are capped at a minimum value required for redemption. The smallest value voucher that can be used for redemption is £5. Therefore, you cannot redeem any points until you have a minimum of 500 points.

Is there a minimum purchase value to redeem a voucher?

No, amazingly there is no minimum purchase value, however, shipping fees may be applied.

How many points do I get from following your social media accounts?

Like us on Facebook and follow us on Instagram to receive 50 points per platform.

What do the ‘approved’, ‘pending’ and ‘cancelled’ statuses mean?

Approved: Your points can be redeemed on rewards immediately

Pending: Your points need to be verified before you can redeem them. This takes 30 days from delivery of your order.

Cancelled: Your points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Can I use Loyalty Points with other coupon codes?

No, our website will only allow one coupon code per transaction.

Can I use Loyalty Points with discounted products?

Yes, if a product is discounted on our website, you can also use your loyalty points for additional savings.

Can I use Loyalty Points with promotions applied to my shopping bag?

No, promotions applied to your shopping bag work as a coupon, and our website will only allow one coupon code per transaction.

Will my Loyalty Points expire? 

Yes, eventually your Loyalty Points will expire. They are valid for 14 months from the point of purchase, after that, they will expire, so be sure to use them before that happens.

Can I earn and redeem points in store?

Our loyalty program is online only and cannot be used within our store. You can select “Collect In Store” as a delivery method when you checkout online.

 

 

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