Extended Returns from now to January 23rd

Want to purchase your Christmas gifts now, but worried you won't be able to return them? Not to worry we are extending our returns policy this festive season! If you purchase before Christmas Day, you will have up to the 23rd of January to return your order to us if the item is unwanted. 

Our returns policy

We offer a full money-back guarantee for products purchased on our website*. If you are not satisfied with the product that you have purchased from us, you can get your money back. 

The goods must be returned unused and in good condition with their original packaging and labels. Please ensure all items are packaged back into the delivery packing it came in, making sure that no postage labels, returns forms, or tape are attached directly to the branded boxes.

After the return period, you will no longer be eligible and won't be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact us.

*We do not offer refunds on gift vouchers, gift wrapping, earrings or personalised items (i.e plaques, blade engravings)

If an item arrives to you damaged or faulty, you must let us know within 7 days of receipt. We can then liaise with you on the best way forward. 

How to return your order

We offer a Royal Mail returns label for you to print out and take to your local post office. We will deduct a returns fee of £5 from your refund.

If you would prefer to send your order back yourself, we recommend using a signed and tracked service. We take no responsibility for returns not being delivered if you choose to do this. 

Return Address:

David Shuttle Returns

No 9 The Broadway,

Penn Road,

Buckinghamshire

UK

HP9 2PD

Our refund process

We will always credit your original card used to place the order, within 14 days of receiving the returned goods at our warehouse, and we will ordinarily refund the full purchase price of the goods. 

Please be aware that it can take a few days for the funds to be available in your bank account for you to use. This is down to your Bank and is outside our control.