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- Returns & Refunds
Returns & Refunds
Our returns policy
We offer a full money-back guarantee for products purchased on our website*. If you are not satisfied with the product that you have purchased from us, you can get your money back. You are eligible for a full reimbursement within 30 calendar days of your purchase.
The goods must be returned unused and in good condition with their original packaging and labels. Please ensure all items are packaged back into the delivery packing it came in, making sure that no postage labels, returns forms, or tape are attached directly to the branded boxes.
After the 30-day period, you will no longer be eligible and won't be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact us.
*We do not offer refunds on gift vouchers, gift wrapping, earrings or personalised items (i.e plaques, blade engravings)
If an item arrives to you damaged or faulty, you must let us know within 7 days of receipt. We can then liaise with you on the best way forward.
How to return your order
We offer a Royal Mail returns label for you to print out and take to your local post office. We will deduct a returns fee of £5 from your refund.
If you would prefer to send your order back yourself, we recommend using a signed and tracked service. We take no responsibility for returns not being delivered if you choose to do this.
Return Address:
David Shuttle Returns
No 9 The Broadway,
Penn Road,
Buckinghamshire
UK
HP9 2PD
Our refund process
We will always credit your original card used to place the order, within 14 days of receiving the returned goods at our warehouse, and we will ordinarily refund the full purchase price of the goods.
Please be aware that it can take a few days for the funds to be available in your bank account for you to use. This is down to your Bank and is outside our control.