Extended Christmas Returns

1. How many days do I have to return my item?

We want you to be completely happy with your purchase, so we offer a 30 day returns period from placing your order.

2. Where should I send the goods?

You should return the goods to us at the address below and at your own risk and expense. We must receive the goods within 30 days of placing your order with us. 

Please send your returns order to:

David Shuttle Returns

No 9 The Broadway,

Penn Road,

Buckinghamshire

UK

HP9 2PD

3. Who pays for the return shipping costs?

You are responsible for the return shipping costs unless the item returned is faulty or incorrect in which case, we will also credit your account with the return shipping costs.

Please note that the goods remain your responsibility until they are received at our warehouse, so please ensure they are packaged appropriately to avoid damage during transit and that you use a tracked or recorded delivery service, which insures the goods should they be lost in transit.

4. When will I receive my refund?

You will receive an email confirmation as soon as the return has completed processing in our warehouse (usually 1 - 2 days from receipt).

We will always credit your original card used to place the order, within 14 days of receiving the returned goods at our warehouse and we will ordinarily refund the full purchase price of the goods. 

Please be aware that it can take a few days for the funds to be available in your bank account for you to use. This is down to your Bank and is outside our control.

5. Are there any exceptions which cannot be returned for a refund?

You do not have the legal right to cancel any goods that have been personalised to your requirements. Items such as engravings where you secify exactly what you want on the item.

Due to Health & Safety reasons, all pierced earrings are unable to be returned.

6. Condition of the goods returned

The goods must be returned unused and in good condition with their original packaging and labels.

Please ensure all items are packaged back into the delivery packing it came in, making sure that no postage labels, returns forms or tape are attached directly to the branded boxs.

7. Can I return an item for an exchange instead of a refund?

We do offer exchanges on a large majority of our products.

Please contact our Customer Service Team before sending your order back to confirm what you would like to exchange your order for.

8. Faulty items

We want you to be completely satisfied with your items and to sort out any issues with faulty items straightaway and in accordance with the terms of the Consumer Rights Act 2015.

As soon as you discover a fault, please contact our Customer Care Team on 01494677665 - ext 1 or email customers@davidshuttle.com with the following information before returning your item:

Your Order Number
The faulty item's Name and Number
A description and if possible image of the fault

All faulty goods will be assessed by our team and if found faulty we will reach out to book shipping back to us. Once it has been received back into our warehouse a refund will be applied to the original payment card. Or we can arrange a replacement if you would prefer.

Unfortunately, we will not be able to issue a refund or replacement if damage has been caused by misuse.

9. Warranty

Some of our product ranges are covered by a manufacture warranty. If your item becomes faulty please reach out to our team and we can advise if it falls within the manufacturers warranty period.