Our company's mission statement is simple: "We aim to give you, our customer, the best service possible."

With this in mind, we want you to know that our service does not stop when you leave one of our stores or check out online. We want to hear from you again and in a bid to make this happen, we set up our Privilege Club.

Sales and Promotional Offers

We love a bargain and are sure you do too. From time to time, we send out information regarding our sales and promotions via post and email for our store and website customers.

Discounts of 50% and beyond are enjoyed at least twice a year, not to mention a variety of other ongoing promotions.

Special Events

Receive information about our exclusive invitational only events such as:

Late Night Shopping - Sometimes, you simply have too much to get done to be able to visit us, particularly during the holidays. To help ease this pressure, we offer late night shopping hours during our peak seasons.

Product demonstrations - Some of our products are a purchase for life, an investment or a leap of faith. An example of this is our Riedel Crystal products. Designed to enhance the enjoyment of your wine, our wine tasting evenings are a great way to see if they work.

Product Signings – Handmade products are something we are passionate about and so are the people who make them, so much so that many of the artists and craftsmen want to sign their work in person for you. Our product signing events are a great way to add value to your purchase.

Brand History Lectures - Many of the brands we sell have a story behind them and if you’re interested, the people behind them would love to tell them to you.

Product Information

When you purchase an item in our stores or on our website, we like to keep you firmly up to date when new products are released or we have some promotional discounts available.

We are also privileged to be able to commission Limited Edition Collector's pieces from some of our more prestigious suppliers. These pieces are only available to our David Shuttle Privilege Club customers.

Our most recent example of this was the David Shuttle Moorcroft Flower Power Vase. This was a unique design produced exclusively for David Shuttle and had a limited production run of 40 pieces.

On the launch day of this piece, the designer Vicky Lovett was present at our flagship store in Beaconsfield to personally sign each piece.

Product Discontinuations

We have been in business over 30 years and over this time, many brands and products have come and gone. We know that when you make an investment in a product, you want to be sure that you can add or replace items.

Therefore, we actively liaise with our suppliers to ensure that we have the latest news regarding brand or product discontinuations and pass this information on to you.