Our returns policy

Returns are easy and hassle-free. If you’re not completely satisfied with your purchase, you have 30 days from the date you receive your item to request a return. Items must be unused, in their original condition, and in the original packaging.

Once your return is approved and received, we’ll process your refund promptly*. We’re here to make sure your gifting experience is a joyful one—every step of the way.

We reserve the right to charge a £10 handling & processing fee for each item returned.

Please ensure all items are packaged back into the delivery packing it came in, making sure that no postage labels, returns forms, or tape are attached directly to the branded boxes. If items are returned damaged and not in a resaleable condition, we reserve the right to deny a refund and will organise the item to be returned to you.

After the return period, you will no longer be eligible and won't be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact us.

*We do not offer refunds on shipping, gift vouchers, gift wrapping, earrings or personalised items (i.e plaques, blade engravings)

Special orders - We reserve the right to refuse returns on special orders. We classify special orders as items that we have to source and are not normally stocked with us.

If an item arrives to you damaged or faulty, you must let us know within 7 days of receipt. We can then liaise with you on the best way forward. 

How to return your order

We offer a Royal Mail returns label for you to print out and take to your local post office. We will deduct a returns fee of £5 from your refund.

If you would prefer to send your order back yourself, we recommend using a signed and tracked service. We take no responsibility for returns not being delivered if you choose to do this. 

Return Address:

David Shuttle Returns

No 9 The Broadway,

Penn Road,

Buckinghamshire

UK

HP9 2PD

Our refund process

We will always credit your original card used to place the order, within 14 days of receiving the returned goods at our warehouse, and we will ordinarily refund the full purchase price of the goods. 

Please be aware that it can take a few days for the funds to be available in your bank account for you to use. This is down to your Bank and is outside our control.