Returns, Refunds & Warranties
Our aim has always been to provide you with the highest levels of customer service possible. We hope this is evident in our flexible and fair returns and refund policy
We are extending our returns policy for Christmas. Items purchased on 23rd November up to and including Friday 25th December 2020 are eligible for extended returns. Items purchased during these dates can be returned up until Friday 8th January 2021. Your returned item(s) will need to be with us on or before the Friday 8th January 2021 to be eligible for a refund. Items purchased after Friday 25th December 2020 will be subject to our standard returns policy and can be returned up to 14 days later.
Please note, there are some restrictions to the services above:
Pierced Earrings - Due to Health & Safety regulations, we cannot accept returns of pierced earrings.
Handmade Products - Many of the items available for sale on this website are classed as ‘handmade'. As such, each item is unique and different from the next; these variances do not constitute faulty goods and as such will not be covered by our free collection service.
Special Order Items - If we have specially ordered your items in from a supplier for you, we are unable to offer a refund. However, should you order incorrect items and would like to exchange them, this can be arranged, but the cost of this process must be borne by you. We can advise these costs prior to ordering.
Gift Wrapped Items - We cannot issue a refund for any gift wrapping charges.
Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging (e.g. branding box ) as if tampered with in any way, we can no longer accept the return.
Customers are responsible for the cost of returning item(s), and for your parcel until it arrives at David Shuttle.
Please allow 3-5 working days once the goods have reached us, to give us time to process your returns. Any returns received after 14 days, can no longer be processed.
If incorrect, damaged or faulty goods have been delivered to you, we will arrange for a courier to collect them from you at a convenient time at our cost, and issue you with a replacement or refund. Please notify us of any faults within 48 hours of delivery. In most cases, we will require a photograph to process a replacement or reimbursement.
David Shuttle Returns,
No 9 The Broadway,
Mon - Fri: 9am – 5:30pm
Sat/Sun/Bank Holidays - Closed
Shipping & Handling - Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our address.
When you buy directly with David Shuttle, you have rights as a consumer under the Distance Selling Regulations.
This means if you as the purchaser notify us in writing of your wish to return an item within 14 working days of receiving it, we will refund you for the purchase price and any delivery charges at the standard price.
Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund of the item, or deduct a percentage of the original selling price from the refund amount.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
- The recipient requires a credit
- Phone: 01494 677665 (Monday - Friday: 09:00 - 17:30 GMT/BST)
- E-mail: firstname.lastname@example.org
If your item becomes defective within 30 days of purchase, we will provide a replacement or a full refund. If outside this period, please refer to the manufacturer's warranty or contact us on the links below.
Phone: 01494 677665 - ext 1