Returns, Refunds & Warranties
Our aim has always been to provide you with the highest levels of customer service possible. We hope this is evident in our flexible and fair returns and refund policy
*Extended Christmas Returns*
We have now extended our returns policy for Christmas. Orders placed on Tuesday 5th November 2019 up to and including Tuesday 24th December 2019 are eligible for extended returns. These orders can be returned up to Monday 9th January 2020. The orders will need to be with us on or before the 9th of January 2020 to be eligible for a standard refund. Items purchased after the 24th December will be subject to our standard 14 days returns policy.
If the items you purchase are simply not wanted, you can send them back to us. The goods must be returned in a perfect resaleable condition, including the original presentation/gift boxes where applicable. Your refund will be for the value of goods and shipping at the standard delivery rate only. This has to be within 14 working days of receiving the order.
Due to the highly fragile nature of our items, we strongly recommend that you use a fully tracked and insured courier service when returning them to us. If you would prefer us to arrange for a courier to collect them from you at a convenient time, please call us for a quotation.
If incorrect, damaged or faulty goods have been delivered to you, we will arrange for a courier to collect them from you at a convenient time at our cost, and issue you with a replacement or refund. Please notify us of any faults within 48 hours of delivery. In most cases, we will require a photograph to process a replacement or reimbursement.
Please wrap securely any items you are returning, using the original delivery packaging, and remember to include your dispatch note so that we can identify your order easily upon its return.
Once we have received and checked the items, we will apply your refund or send you a replacement as soon as we can.
Please note, there are some restrictions to the services above:
Pierced Earrings - Due to Health & Safety regulations, we cannot accept returns of pierced earrings.
Handmade Products - Many of the items available for sale on this website are classed as ‘handmade'. As such, each item is unique and different from the next; these variances do not constitute faulty goods and as such will not be covered by our free collection service.
Special Order Items - If we have specially ordered your items in from a supplier for you, we are unable to offer a refund. However, should you order incorrect items and would like to exchange them, this can be arranged, but the cost of this process must be borne by you. We can advise these costs prior to ordering.
Gift Wrapped Items - We cannot issue a refund for any gift wrapping charges.
When you buy directly with David Shuttle, you have rights as a consumer under the Distance Selling Regulations.
This means if you as the purchaser notify us in writing of your wish to return an item within 14 working days of receiving it, we will refund you for the purchase price and any delivery charges at the standard price.
Please note that it is your responsibility to cover the costs for returning items to us. If you would prefer us to arrange for a courier to collect them from you at a convenient time, please call us for a quotation.
Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund of the item, or deduct a percentage of the original selling price from the refund amount.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
- The recipient requires a credit
- Phone: 01494 677665 (Monday - Friday: 09:00 - 17:30 GMT/BST)
- E-mail: firstname.lastname@example.org
If your item becomes defective within 30 days of purchase, we will provide a replacement or a full refund. If outside this period, please refer to the manufacturer's warranty or contact us on the links below.
Phone: 01494 677665 (Monday - Friday: 09:00 - 17:30 GMT/BST)
Our returns address is:
David Shuttle Ltd
9 The Broadway