Returns, Refunds & Warranties

Our aim has always been to provide you with the highest levels of customer service possible. We hope this is evident in our flexible and fair returns and refund policy:


Returns

If the items you purchase are simply not wanted, you can send them back to us. Items ordered before December 25th will be subject to our extended returns policy, allowing unwanted items to be returned up until January 11th. The goods must be returned in perfect resaleable condition, including the original presentation/gift boxes where applicable. Your refund will be for the value of goods and shipping at the standard delivery rate only.

Due to the highly fragile nature of our items, we strongly recommend that you use a fully tracked and insured courier service when returning them to us. If you would prefer us to arrange for a courier to collect them from you at a convenient time, please call us for a quotation.

If incorrect, damaged or faulty goods have been delivered to you, we will arrange for a courier to collect them from you at a convenient time at our cost, and issue you with a replacement or refund. Please notify us of any faults within 48 hours of delivery. In most cases, we will require a photograph to process a replacement or reimbursement.

Please wrap securely any items you are returning, using the original delivery packaging, and remember to include your dispatch note so that we can identify your order easily upon its return.
Once we have received and checked the items, we will apply your refund or send you a replacement as soon as we can.
Please note, there are some restrictions to the services above:
  • Pierced Earrings - Due to Health & Safety regulations, we cannot accept returns of pierced earrings.
  • Handmade Products - Many of the items available for sale on this website are classed as ‘handmade'. As such, each item is unique and different from the next; these variances do not constitute faulty goods and as such will not be covered by our free collection service.
  • Special Order Items - If we have specially ordered your items in from a supplier for you, we are unable to offer a refund. However, should you order incorrect items and would like to exchange them, this can be arranged, but the cost of this process must be borne by you. We can advise these costs prior to ordering.
  • Gift Wrapped Items - We cannot issue a refund for any gift wrapping charges.
  • Swarovski Watches - We are unable to accept returns of Swarovski Watches unless they are returned with the watch instructions.

Refunds

When you buy directly with David Shuttle, you have rights as a consumer under the Distance Selling Regulations.

This means if you as the purchaser notify us in writing of your wish to return an item within 14 working days of receiving it, we will refund you for the purchase price and any delivery charges at the standard price.

Please note that it is your responsibility to cover the costs for returning items to us. If you would prefer us to arrange for a courier to collect them from you at a convenient time, please call us for a quotation.

Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund of the item, or deduct a percentage of the original selling price from the refund amount.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit

In order for us to process your return or refund effectively, please contact us by any of the methods below:

  • Phone: 01494 677665 (Monday - Friday: 09:00 - 17:30 GMT/BST)
  • Fax: 01494 677719
  • E-mail: returns@davidshuttle.com
Please note, if you have earned any Loyalty Points from your order, these will be deducted from your account when the refund is processed.


Warranty

If your item becomes defective within 30 days of purchase, we will provide a replacement or a full refund. If outside this period, please refer to the manufacturer's warranty or contact us on the links below.

  • Phone: 01494 677665 (Monday - Friday: 09:00 - 17:30 GMT/BST)
  • Fax: 01494 677719
  • E-mail: returns@davidshuttle.com